Be Your Own Surveyor: Implement a Proactive QAPI Culture
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Event Details
The QAA/QAPI requirement, a valuable resource provided by the government, offers a unique opportunity to elevate the quality of care and services within your organization. However, are you truly maximizing its full potential? In this session, we’ll explore how to go beyond mere compliance and leverage QAA/QAPI to drive meaningful improvements. We’ll delve into proven culture change practices and discuss how to create a proactive, preventative culture that empowers your team to take ownership of quality outcomes.
Join us for an insightful webinar where you'll learn practical strategies to "be your own surveyor" – to consistently evaluate your practices, identify opportunities for improvement, and foster a culture of continuous growth. This session is designed to inspire and equip you to turn QAA/QAPI into a powerful tool for long-term success.
Carmen Bowman is a consultant, trainer, author and owner of Edu-Catering: Catering Education for Compliance and Culture Change, turning her former role of regulator into educator. Carmen was a Colorado state surveyor for nursing homes, assisted livings and adult day programs, a policy analyst with CMS Central Office teaching the national Basic Surveyor Course, and the first certified activity professional to be a surveyor. As a contractor to CMS, Carmen co-developed the original Artifacts of Culture Change, Artifacts 2.0 and first-ever for Assisted Living, facilitated both Creating Home national symposiums on culture change and the environment, and then food and dining. Carmen led the Dining Practice Standards task force. She has a Master’s in Healthcare Systems, a Bachelor's in Social Work, is a Certified Eden Alternative Associate and Mentor, Certified Validation Worker, Group Practitioner and Presenter. Carmen co-founded the Colorado Culture Change Coalition. With Action Pact she has authored eight culture change workbooks and hosts Conversations in Culture Change with Carmen every month for 15 years now. Carmen is Co-Editor of the international journal Activities, Adaptations and Aging: Purposeful and Dignified Living for Older Adults. She started a new eResource series called Using Regulations to Reject & Replace Institution with Home & Normal Life starting with GUARDIANS OF NORMAL LIFE and encourages all to become one!