Conflict Prevention and Resolution Fundamentals
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Event Details
Overview: This training introduces the foundational elements of workplace conflict, focusing on how to recognize early signs and prevent escalation. Participants will explore common sources of conflict and learn practical de-escalation techniques they can apply in real-time. Through guided practice and discussion, attendees will begin building the confidence to respond calmly and constructively in challenging situations. While this session lays groundwork, it also offers a preview of more advanced resolution strategies that can be explored in a 2nd accompanying workshop.
Audience: General
Melissa Flynn-Dooyema is a seasoned professional with decades of experience leading onboarding and skills-based training programs, including 17+ years in Learning & Development leadership and 13+ years in management roles.
Melissa is a passionate advocate for psychological safety, empowerment, and continuous learning, with a commitment to developing programs that grow employees, elevate leaders, and advance organizational success.
Melissa’s accomplishments include reducing ramp-up time through redesigned onboarding programs, leading large-scale training initiatives for national Customer Service Centers, and creating scalable leadership pathways that prepared frontline leaders and managers for success in fast-paced environments.
Melissa holds a Master of Education in Educational Administration- Adult & Higher Education (University of Sioux Falls), a B.A. in Business Management & Project Management (University of Sioux Falls).