Culture College Session 1: Where You Are & Where You're Going
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Event Details
Session One: Where You Are & Where You're Going
Tuesday, July 21 | 12:00–1:00 PM CST
Description: Before you can change culture, you need to see it clearly. This foundation session gives you the diagnostic tools and baseline data to build your transformation strategy.
You'll explore:
Current research linking culture to engagement, turnover, and financial performance
- The five essentials of a magnetic culture
- Diagnostic tools that reveal your culture's true state:
- Warning signs your culture is veering off track
- Hidden beliefs and attitudes shaping daily work
- Gaps between your stated values and lived reality
- How to define the culture you're building toward
Target audience: CEO/admin/manager/director level
Kristin Baird is a nationally recognized thought leader in patient experience, healthcare culture change and employee engagement. With more than 25 years of experience as a nurse and hospital executive, she is now a full-time consultant, author and speaker. As President and CEO of Baird Group, her team helps transform the healthcare experience through culture assessment, mystery shopping, leadership development, employee engagement and customer service skill development. Baird’s proprietary model helps transform the healthcare experience for patients and the people who serve them.