Culture College Session 2: What Your Audit Reveals
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Event Details
Session Two: What Your Audit Reveals
Tuesday, August 18 | 12:00–1:00 PM CST
Description: Transform raw data into actionable insights. This session helps you interpret what you've discovered and builds the foundation for your gap analysis.
You'll identify:
- Gaps between the promises and the reality for patients, providers and employees
- Skills for building accountability
- How behavior-based standards create consistency (and how to implement them)
- How to make training stick
Target audience: CEO/admin/manager/director level
Kristin Baird is a nationally recognized thought leader in patient experience, healthcare culture change and employee engagement. With more than 25 years of experience as a nurse and hospital executive, she is now a full-time consultant, author and speaker. As President and CEO of Baird Group, her team helps transform the healthcare experience through culture assessment, mystery shopping, leadership development, employee engagement and customer service skill development. Baird’s proprietary model helps transform the healthcare experience for patients and the people who serve them.