Culture College Session 4: Your Action Plan
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Event Details
Session Four: Your Action Plan
Thursday, October 15 | 12:00-1:00 PM CST
Overview: Time to bring it all together. You'll leave this session with a concrete, achievable roadmap tailored to your organization.
You'll build:
- Your Culture and Engagement Team structure, with clear objectives and executive sponsorship
- Success metrics beyond survey scores that prove real impact
- Strategies for common roadblocks:
- Budget constraints? We'll show you high-impact, low-cost approaches
- Managing up when leadership needs convincing
- Converting skeptics into allies
- Your customized action plan with commitments for 7, 14, 30, 60, 90, and 120 days
- A support system to maintain momentum
- Communication and storytelling strategies that keep people engaged
Target audience: CEO/admin/manager/director level
Kristin Baird is a nationally recognized thought leader in patient experience, healthcare culture change and employee engagement. With more than 25 years of experience as a nurse and hospital executive, she is now a full-time consultant, author and speaker. As President and CEO of Baird Group, her team helps transform the healthcare experience through culture assessment, mystery shopping, leadership development, employee engagement and customer service skill development. Baird’s proprietary model helps transform the healthcare experience for patients and the people who serve them.