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Webinars

Feedback, Coaching and Accountability

Tuesday, May 5, 2026 at 12:00 PM (CDT) to Friday, June 5, 2026 at 1:00 AM (CDT)

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Event Details

Overview: Giving feedback is one of the most important responsibilities of a leader—and often one of the most uncomfortable. Many leaders avoid it, delay it, or only use it when something goes wrong. Over time, that can lead to confusion, missed expectations, and decreased engagement.

In this session, we will reframe feedback as a tool for clarity, growth, and connection—not just correction. We will also explore how feedback, coaching, and accountability work together to support performance and development.

Participants will walk away with a simple, practical approach they can use right away to deliver feedback with confidence, even in challenging situations.
 
Objectives:
  • Distinguish between feedback, coaching, and accountability and explain how each supports employee performance and development.
  • Recognize common barriers to providing feedback and identify strategies to move past hesitation or avoidance with greater confidence.
  • Apply a structured feedback model to construct and deliver clear, respectful, and outcome-focused feedback.
Audience: general
CE: NHA, certificate of attendance
Presenter: Melissa Flynn-Dooyema, M.Ed., CPTD EAP Trainer and Consultant

Melissa earned both her bachelor’s degree in Business Management with a minor in Project Management and her Master of Education in Educational Administration – Adult & Higher Education from the University of Sioux Falls. She is a Certified Professional in Talent Development (CPTD) through ATD International and a Development Dimensions International (DDI) certified facilitator. With more than 16 years of experience in Learning and Development leadership, Melissa has designed and led onboarding, skills-based and leadership programs that strengthen employees and organizations. At Yellow Transportation and CRST, she led large-scale training initiatives that improved engagement, reduced ramp-up time and supported leader growth. She is passionate about creating learning experiences that foster psychological safety, empowerment and continuous improvement in the workplace.