Front Desk Excellence: Strengthening Revenue Cycle Performance Through Registration and Eligibility Accuracy
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Event Details
Overview: The front desk serves as the first line of defense in the revenue cycle and plays a critical role in preventing claim denials, payment delays, and patient dissatisfaction. This session will explore the essential responsibilities of front-end staff, including patient registration, insurance verification, eligibility review, and authorization awareness. Participants will learn how common registration and intake errors impact reimbursement and discover practical strategies to improve workflow efficiency, reduce denials, and support a healthier revenue cycle. Through real-world examples and best practices, attendees will gain actionable tools to enhance financial performance and create a seamless patient experience.
Objectives
- Identify key registration and demographic data elements necessary for accurate claim submission and reimbursement.
- Explain the importance of insurance verification, eligibility review, and authorization requirements in the revenue cycle process.
- Recognize common front-end errors that contribute to claim denials, payment delays, and revenue leakage.
- Implement best practices to improve registration accuracy, workflow efficiency, and communication between front-end and billing teams.
- Apply strategies to reduce denials and support optimal reimbursement outcomes through effective front-end revenue cycle management.
Audience: general
Keisha Wilson, the founder and CEO of KW Advanced Consulting, is a Minority Women-Owned Enterprise (M/WBE) and Economically Disadvantaged Women-Owned Small Business (EDWOSB) Certified professional with nearly 30 years of experience in healthcare. A seasoned leader and speaker at the HealthCon National and Regional Conference, Keisha’s career spans roles including outpatient coding specialist, CDI specialist, compliance operations manager, interim compliance director, and consultant.
An expert in Compliance and Revenue Cycle Management, Keisha specializes in risk-based audits, E/M auditing, multi-specialty coding, telehealth services, and Risk Adjustment/HCC education. She has developed and implemented comprehensive training programs for organizations of all sizes and is an approved instructor for KW Advanced Consulting, AAPC VILT, and NYC College of Technology.
Beyond her professional roles, Keisha serves on the Board of Directors of an outpatient mental health clinic, including its audit and compensation committee. She is also Chair of the HDDH Working Group for the International Society for Telemedicine and eHealth (ISfTeH). She serves on the Advisory Board for The Nurses Pub and the HIM Department at South New Hampshire University (SNHU). A published author, she writes regularly for KW Advanced Consulting and collaborates with AAPC on coding articles and industry updates.
Keisha’s passion for excellence drives her to equip healthcare teams with tools and resources to enhance revenue, reduce denials, and maintain compliance. She is committed to ensuring all aspects of healthcare operations, from registration to claims submission, are efficient, accurate, and risk-free.