Middle Managers Make Healthcare Miracles Happen
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Event Details
Middle manager department leaders play the unique role of “connector” in a hospital by balancing upward influence with proactive leadership. Successfully navigating these dual roles allows the manager to connect top hospital priorities to daily activities. The result: better outcomes and organizational performance. This session provides leaders with the tools to be the successful connector to accelerate innovation and improvement throughout the hospital.
At the end of the session, participants will be able to:
- Complete a best practice script to better engage team members
- Recognize how to balance engaged followership with proactive leadership
- Use proven methods to communicate decisions
- Discover methods to give and receive feedback
- Summarize a values-based decision process
Doug Morse is a former rural hospital CEO, network system executive and lifelong rural healthcare zealot. He knows hospitals and clinics are engines that drive a community way of life. Today he helps hospital C-Suites and Boards grow the organization and rally stakeholders through entrepreneurial strategic planning and leadership training. He holds a BA from Luther College and an MBA and MHA (Hospital and Health Administration) from the University of Iowa. The author of “You Got This: How to Make Big Decisions at Small Hospitals”, and “Calming the Whirlwind: Become More Strategic and Take Control of Your Day”, Doug was twice recognized as a college faculty Teacher of the Year, and years ago was recognized with the Iowa Hospital Association Young Executive Achievement Award. He and his wife Ann have three grown children.