Providing Culturally Responsive Care: Skills for Today's Healthcare Professionals
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Event Details
Overview: In this course, we will explore the concept of culturally responsive care and examine how patients’ cultural backgrounds, lived experiences, and societal influences can shape healthcare interactions and outcomes. Participants will gain insight into the ways culture and social determinants affect perceptions of health, access to care, and the overall patient experience.
We will also discuss how healthcare professionals can use intentional, patient-centered communication strategies to foster trust, reduce disparities, and promote equitable health outcomes for all individuals and communities they serve. In addition, we will examine the potential impact of cognitive shortcuts on clinical decision-making and patient care.
The course will conclude with a few case studies that bring these concepts together, providing participants with opportunities to apply their knowledge and skills to clinical scenarios. Through these exercises, learners will strengthen their ability to deliver culturally responsive, equitable, and effective care in diverse healthcare settings.
Objectives:
- Explain the role of culturally responsive care in improving patient experiences, outcomes, and health equity.
- Identify factors that influence cross-cultural healthcare interactions and patient engagement.
- Apply practical communication strategies to provide respectful, culturally responsive care in everyday practice.
Audience: general
Sarah Duncan is a Registered Nurse Clinical Educator and Chair of the Health Equity and Experience Council at Sanford Health of Northern Minnesota. With 17 years of nursing experience at Sanford Health, Sarah is passionate about advancing inclusive, patient-centered care through education, communication, and professional development. Drawing on a background in Anthropology, Sarah brings a unique perspective on culture, human behavior, and healthcare interactions, helping healthcare staff enhance cultural responsiveness and promote equitable health outcomes for the diverse communities they serve.