Designing the Future of Work with Generative AI Tools

Generative artificial intelligence - in the form of ChatGPT, Claude, Gemini, and Copilot - is a powerful partner if you build your workflows effectively and understand its strengths and weaknesses. In this hands-on session, we'll go beyond the basics to help professionals design a safer, smarter, more strategic relationship with large language models and generative AI. Participants will learn the techniques to unlock advanced capabilities that change AI from a novelty to a real game-changer.

Objectives:

• Understanding the foundational underpinnings of large language models to build better prompts, identify valuable use cases, and set realistic expectations
• Navigating the security, privacy, and ethical risks of generative AI in a professional context to protect sensitive information and maintain integrity 
• Configuring custom instructions, memory, and personalized systems within general-purpose AIs to produce more relevant and valuable results
• Taking your first steps toward the future of agentic artificial intelligence with custom GPTs, agents, and projects 

Continuing education credits available: Nursing Home Administrator and Social Worker

Presenter: Neil Malek, President, Knack Training  

Presented: August 6, 2026