Front Desk Excellence Strengthening Revenue Cycle Performance Through Registration and Eligibility

The front desk serves as the first line of defense in the revenue cycle and plays a critical role in preventing claim denials, payment delays, and patient dissatisfaction. This session will explore the essential responsibilities of front-end staff, including patient registration, insurance verification, eligibility review, and authorization awareness. Participants will learn how common registration and intake errors impact reimbursement and discover practical strategies to improve workflow efficiency, reduce denials, and support a healthier revenue cycle. Through real-world examples and best practices, attendees will gain actionable tools to enhance financial performance and create a seamless patient experience.

Objectives

1. Identify key registration and demographic data elements necessary for accurate claim submission and reimbursement.
2. Explain the importance of insurance verification, eligibility review, and authorization requirements in the revenue cycle process.
3. Recognize common front-end errors that contribute to claim denials, payment delays, and revenue leakage.
4. Implement best practices to improve registration accuracy, workflow efficiency, and communication between front-end and billing teams.
5. Apply strategies to reduce denials and support optimal reimbursement outcomes through effective front-end revenue cycle management.

Continuing education credits available: Nursing Home Administrator

Presenter: Keisha Wilson, Founder/Health Care Consultant, KW Advanced Consulting

Presented: August 13, 2026