Leading Through Essential Conversations, From Conflict to Connection

This training empowers managers to navigate tough conversations with clarity, confidence, and purpose. Participants will discover why certain discussions feel difficult, examine the costs of avoidance, and learn from real-life examples of what happens when these conversations are delayed or avoided. Through video content and thoughtful self-reflection, managers will build critical listening skills: like tuning in with intention, acknowledging emotions, and identifying what truly matters to others. A practical, easy-to-apply conversation framework is introduced and practiced in small groups, giving participants the structure and confidence to engage effectively. Participants are also reminded to apply de-escalation techniques to help manage emotionally charged moments when appropriate.

Continuing education credits available: Nursing Home Administrator and Social Work

Presenter: Melissa Flynn-Dooyema, M.Ed., CPTD EAP Trainer and Consultant, Avera EAP

Presented: October 13, 2026