Responding Effectively to Cybersecurity Incidents

In today's digital environment, cybersecurity incidents are not a matter of if, but when. Effective communication during a cyber event is crucial for managing an organization's reputation, maintaining stakeholder trust, and ensuring regulatory compliance. In this session, Jamie Singer of FTI Consulting will draw from her decades of experience navigating high-stakes data breaches and cybersecurity crises. Jamie will outline key strategies for preparing communication plans before an incident, responding in real time, and rebuilding trust afterward. Attendees will learn practical, proactive approaches for engaging internal and external audiences and navigating the complexities of public and media scrutiny during a cybersecurity incident. This session will provide actionable tools to help healthcare leaders and communicators strengthen their crisis response and reputation resilience. 

Continuing education credits available: Nursing Home Administrator

Presenter: Jamie Singer, FTI Consulting

Presented: May 14, 2026