MBQIP | Telling the Quality Story, Helping Boards Understand Their Oversight Role

Hospital boards are accountable for quality and patient safety, yet many struggle to interpret the information presented to them or fully understand the governance role. At the same time, quality leaders often face challenges translating complex data into clear, meaningful insights.

The result is under-engaged boards, frustration on both sides, and missed opportunities to strengthen oversight and accountability.

What You'll Learn

• The board's role in quality and patient safety oversight
• Selecting and presenting board-level quality measures
• Using trends, context, and plain language for non-clinical audiences
• Structuring effective dashboards and reports
• Framing the "So What?" and "Now What?" to drive meaningful discussion

Outcomes You Can Expect

• Confidently present quality and safety information to your board
• Improve board engagement and understanding
• Strengthen governance oversight of quality
• Align quality improvement efforts with board priorities

Presenter: Todd Linden, FACHE, President, Linden Consulting, CEO Emeritus, Grinnell Regional Medical Center

(no CEs available)